How Support Works

Technical Support:

As the Account Owner, you have access to 24/7 email support and phone support from 9am-9pm.

• You can create a support ticket here to receive a response via email: https://vimeo.com/help/contact
• We'll provide the dedicated phone number during onboarding

If you’re interested in Dedicated Support or Live Production Services, reach out to your Account Manager.

For additional help docs, don't forget about our Vimeo Help Center!

Viewer Support:

Vimeo does not provide Viewer Support for Vimeo Enterprise at this time. Viewers should reach out to a dedicated contact, such as your IT department, that has access to the Account Owner associated with the account. In turn, the Account Owner should reach out to Vimeo's technical support.