Updating Your Custom Domain

If you have previously connected your custom domain name to your Vimeo OTT site with a primary domain URL like “www.mydomain.com” please follow the below instructions to take advantage of our updated custom domain support.

If you have not connected a custom domain to your OTT site, please follow these instructions.

If you have connected a subdomain such as “watch.mydomain.com”, no changes are required.

Supporting APEX Domains

For Enterprise Sellers using the “www.yourdomain.com” URL you may have noticed that sending Customers directly to “yourdomain.com” (without the www) would result in an error page. 

This error can be corrected by following the instructions below.

Changing your A Record

(For WWW subdomains only. If you are using any other subdomain, skip this step)

Login to your DNS Management

First, log in to your Domain registrar and go to your DNS settings.

Determine DNS Support

From within your DNS settings, click “Add New Record” and look for an option to set the TYPE of record. 

If you see a TYPE option for “ALIAS” or “ANAME” follow the settings shown below. 

If you do not see a TYPE option for either “ALIAS” or “ANAME”, you can cancel out of adding a new record and modify your existing settings with the instructions below under the header “My Registrar Does Not Support ALIAS/ANAME Records.”

Setting your ALIAS or ANAME record

If your DNS management supports ALIAS or ANAME records:

  • Create a new DNS Record:
    • Record Type: ANAME (or ALIAS)
    • Record Value: dns.vimeo.tv
    • TTL: Set to 3600 if available, otherwise can be default
  • Save
  • Remove any existing A records that currently have a value of “54.210.146.83”

That’s it! Now whenever a customer visits “yourdomain.com”, the www will automatically be appended.

My Registrar Does Not Support ALIAS/ANAME Records or it is not clear

  • Look for your existing A Record, usually denoted with an “@” symbol that should be pointing to “54.210.146.83”. Edit this record and set the following values:
    • Record Type: A / “@”
    • Record Value: 104.18.230.91
    • TTL: Set to 3600 if available, otherwise can be default
  • Save

That’s it! Now whenever a customer visits “yourdomain.com”, the www will automatically be appended.