Onboarding Day 6: Getting Support

We hope we’ve provided you with the resources you need to be successful on our platform! 

That said, we know there will always be times when you will want a bit of help with the tools, or need an extra set of eyes to troubleshoot an issue you’re experiencing. So don’t hesitate to reach out to our support team as part of your Enterprise plan! 

Here’s a snapshot of the different ways you can reach our support team, quickly. 

It's a good idea to bookmark this page with an overview of all the ways you can get a hold of the Enterprise Support Team, for whenever you need it. 

A few tips to keep in mind while getting in touch: 

  • Your Pin: If you’re calling in, have your pin handy! Your account manager will provide you with a unique pin shortly after you’ve signed your contract. 
  • Your Named Contacts: When emailing, remember that SLAs are granted only to those who are registered as named contacts for your account. Anyone else who emails from your team who is not a named contact will be subject to the standard SLA times. Not sure if you’ve submitted your named contacts? Your Account Manager can help organize this with the Support team. 

We’ve hope you’ve found this helping in getting your projects off the ground. 

Until next time, 

The Vimeo Solutions Team